Thank you for shopping with By Stephie. We want you to love your products and feel confident in your purchase. Please review our return policy below to understand how returns, exchanges, and product concerns are handled.

1. Eligibility for Returns
Due to the nature of skincare products and for the safety of our customers, all sales are generally considered final. We cannot accept returns on opened, used, or partially used products. This policy ensures product integrity and protects the health and safety of all clients.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order so we can assist you.

2. Damaged or Defective Items
If you receive a damaged or defective product, please email us with your order number, a brief description of the issue, and clear photos of the product. Once your claim is reviewed, we will provide a replacement or store credit when appropriate.

3. Incorrect Items
If you received the wrong item by mistake, please notify us within 7 days of delivery. We will correct the error as quickly as possible and ensure you receive the correct product.

4. Final Sale Items
All skincare products, promotional items, discounted items, and special offers are final sale and not eligible for return or exchange unless damaged or incorrect upon arrival.

5. Refunds
Refunds are only issued in cases where a replacement cannot be provided or when an order qualifies under specific circumstances. Approved refunds will be returned to the original method of payment. Please allow processing time depending on your bank or payment provider.

6. Order Cancellations
Orders cannot be canceled or modified once they have been processed or shipped. If you need assistance before your order is fulfilled, please contact us as soon as possible.

7. Shipping Costs
Shipping fees are non-refundable. If a replacement item is approved due to damage or an incorrect order, we will cover the cost of sending the replacement.

8. Contact Us
For any concerns regarding your order, product issues, or return eligibility, please contact us at:

By Stephie
Email: estheticsbystephie@gmail.com
Website: bystephie.com

We are here to help and want you to have a positive experience with every order.