Thank you for shopping with By Stephie. We aim to provide a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Times
All orders are processed in the order they are received. Please allow 1–3 business days for your order to be prepared for shipment. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be slightly longer during new product launches, holidays, or high-volume periods.

2. Shipping Methods and Delivery Times
Once shipped, your order will be delivered according to the shipping option selected at checkout. Delivery time depends on your location and carrier availability.

Estimated delivery windows are provided by the carrier and are not guaranteed. Weather delays, transportation issues, or carrier-related disruptions may affect delivery.

3. Shipping Costs
Shipping rates are calculated at checkout based on your location and the weight of your order. Any promotional free-shipping offers will be clearly noted on the website when available.

Shipping fees are non-refundable once the order has shipped.

4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing your tracking number. Tracking updates may take 24–48 hours to appear after the label is created.

If you do not receive your tracking email, please check your spam folder or contact us for assistance.

5. Lost, Stolen, or Delayed Packages
Once your package is confirmed delivered by the carrier, we are not responsible for lost or stolen items. If your package is marked as delivered but you cannot locate it, please check with neighbors, your mailbox, or your local post office.

For delayed shipments, please allow the carrier additional time, as delays are often temporary and outside of our control.

If you believe your package is lost, please contact the shipping carrier directly to file a claim, and then notify us so we can assist if possible.

6. Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error immediately after placing your order, contact us as quickly as possible. We will do our best to update the address before the order is processed, but changes cannot be guaranteed.

7. International Shipping (If Applicable)
If international shipping is offered, delivery times, duties, and import taxes may vary based on your country. Customers are responsible for any customs fees or additional charges required upon delivery.

If international shipping is not available, the website will only allow orders within our supported regions.

8. Damaged Shipments
If your package arrives damaged, please take clear photos of the packaging and product, then contact us within 7 days of delivery. We will review the situation and help resolve the issue with a replacement or store credit when appropriate.

9. Contact Us
For any questions about your order or shipping, please reach out to us at:

By Stephie
Email: estheticsbystephie@gmail.com
Website: bystephie.com

We’re here to help ensure you have a positive experience.